Refund Policy

Credits and plans give immediate access to digital content generation. Consumption happens the moment you use it and cannot be reversed: the processing capacity spent on a generation does not come back.

•Duplicate charge for the same order.

•A charge without the matching delivery: payment confirmed and credits or plan not released.

•A technical failure on our side that prevents you from using what you bought and that we cannot resolve.

In those cases the refund is full and issued through the original payment method.

•Credits already consumed.

•Dissatisfaction with the result of a generation. The service is generative: results vary and not every generation pleases.

•An account terminated for breaching the Terms or the Content Policy.

•Change of mind after using the plan during the period.

When a generation fails because of a system error, the credits return to your balance automatically. You do not need to ask.

Write to support@erome.ai with your account email and the order id, shown under Account → Orders.

We reply within 5 business days. If approved, the refund is requested from the processor within 10 business days; how long it takes to appear on your statement depends on your bank.

Before opening a card dispute, talk to us: most cases are resolved in one email, and a dispute usually takes longer.

Cancelling a subscription stops future charges and keeps your access until the end of the period already paid. Cancellation does not refund the current period.

You cancel it yourself, under Account → Manage subscription, at any time.